Customer Relationship Management

Shasun Jain College > Customer Relationship Management
Course ID
BPK1C
Department
B.Com (Honours)
Semester
I
Degree
B.Com (Honours)
Year
I

Course Outcome

CO01 Students will know the concept of CRM and how it is measured.
CO02 Students will know how the organizations conduct survey and interpret the data.
CO03 Students able to answer the question- what drives the relationships in the market.
CO04 Students will be able to relate the customer partnership in real time example: observing the conversation between employee of a retail store and the customer.
CO05 Students will be able to understand the technological revolutions happening in the customer relationship.